Returns & Exchanges

At Bramley, we want you to be completely satisfied with your botanical beauty purchases. If you are not entirely happy with your order, we offer a 30-day return policy for products in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and reason for return to receive a Return Authorization code.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to prevent damage during transit, ensuring all seals remain intact for hygiene purposes.

• 3.
  Ship to Bramley

  Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier or collection point.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.